Need to start a return or do an exchange? Make sure your product falls under one of two categories before you submit the form below:
- Products can be returned within 14 days of receipt, and must be in new, unused condition.
- Products can be exchanged for up to 30 days from receipt, again, in new, unused condition.
Please note, new, unused condition means exactly that. Ropes that have been used to rope the dummy, or that are worn/fuzzy, or that have been cut off, or with knots tied in them, or with hondos that have been bent and twisted, etc. are not acceptable for returning.
If you have passed the return date listed, or your product is not in new, unused condition, please contact our customer service team at 800-447-6259 or firstname.lastname@example.org to see if you are eligible for a return or an exchange.
This is not a free label, however, it is a discounted label that may save you some money than shipping it on your own especially with our larger boxes. We use the information in the form below to generate a return label with UPS which will be emailed to you within 48 hours. The cost of the label will be included with the emailed link. If you choose to use the label, the cost will be subtracted from your return / exchange. Please note, if information below is incorrectly provided (such as the box size) the label price will be adjusted when the return arrives and subtracted from your return / exchange.
No, you do not have to use this form to mail your return. You can send your return / exchange with any other carrier. If you do, you should send the return to:
Cowboy Cordage Inc.
2211 N Holmes Ave.
Idaho Falls, ID 83401.
A return authorization number is not required, but please include your name and phone number so we can process the return / exchange.